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CEM in Telecoms Case Studies from Across the Globe
This CEM in Telecoms Global Review focuses on region specific case studies that look at the ways the industry can build a customer-centric company culture, action VOC, enhance their digital transformation and break down silos in order to secure long term retention and increase customer lifetime value. With insight from...
O2 Czech Republic - 9 Month Transformation
Vít Šubert takes us through the 9 month B2B Transformation of O2 Czech Republic in his presentation which he gave at our 2015 Summit.
B2B Customer Experience Management in Telecoms Magazine
In anticipation of the CEM in Telecoms European Summit, behold the 2nd issue of the CEM Magazine - the B2B Edition.With contributing articles from industry experts from Orange, JT Global, Elisa and Telefonica, this issue solves the CEM challenges the telecoms industry is facing now. Find out how to build...
CEM Professionals Reveal The Solutions That Worked In 2016!
In this interactive report, 4 Heads of Customer Experience provide their insight into the challenges they faced in 2016 and the solutions which worked to provide customer experience success!Download this exclusive report to hear from CX professionals from O2, Three, Zain and Telia and gain insight into the solutions they’ve...
How O2 Czech Republic transformed their business division to enhance their customer experience
In this interview Vit Subert, Business Division Director at o2 Czech Republic shares how they were able to transform their business division; move their salesforce from the desk to field, what the obstacles of the transition were and what the initial impact of the strategy has been on the rest...
DEUTSCHE TELEKOM Customer experience B2B Presentation
Take a look at a presentation from last year's CEM Europe B2B event from Ralf Nejedl, DEUTSCHE TELEKOM