The 3rd Annual CEM in Telecoms B2B European Summit is the premier meeting place for customer experience leaders to connect, collaborate and shape the future of the European telecoms industry.

Rising expectations from consumers is forcing operators to rethink their B2B strategy, as digitalisation and increased mobility set new standards for fast, seamless customer service in all settings.

As adjacent industries forge ahead with apps and real-time support, operators need to up their game to fully utilise the opportunity presented by an increasing connected and demanding customer base.

With B2C markets reaching saturation, and generally operating at lower margins than B2B, delivering industry-leading customer experience to this community affords real opportunity to drive revenue growth. Furthermore, the scale and number of touch points within businesses means that any increase in stickiness with have a dramatic impact on profitability.

At the 3rd Annual CEM in Telecoms B2B European Summit, leading operators from Europe and the Middle East will explore the most effective methods to deliver a faster, more personalised, value-adding customer experience.

*And we are really excited to confirm this year's summit will feature two co-located events, dedicated to the hottest topics in B2B and B2C respectively, enabling you and your team to maximise your time with the content and case studies which matter to you.Check out the 7th Annual CEM in Telecoms B2C European Summit website here!

2016 Speakers included

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Why attend Europe’s premier meeting place for CEM in Telecoms community?


  •  Learn how to develop a culture of continuous CEM improvement
  •  Identify the latest customer care innovations
  •  Find out how to exploit customer data to enhance the customer experience
  •  Learn how to optimize commercial performance and reduce inefficiencies whilst enhancing the customer experience
  •  Discover how to bring the customer into the heart of product design, or learn how to personalise your marketing campaigns to improve ROI and satisfaction


  •  Learn how to embed the Voice of the Client into process design to ensure long-term client satisfaction
  •  Discover how to leverage insight into the buyer journey to market to the right individuals within your target accounts
  •  Discuss how to gain CAPEX investment for your new client-centric strategies
  •  Find out how to ensure company and client base mergers have no negative impact on the customer experience
  •  Identify how to develop digital and partner services to provide additional value to customers

Co-located with

Who you will meet at CEM in Telecoms Europe:









Countries Represented

Sponsors & Exhibitors
Media Partners