Europe's only dedicated B2B Telecoms forum for CEM professionals - Building upon the foundations of customer experience in the European Telecoms industry through transformation, collaboration and innovation.

In an increasingly competitive, saturated and consolidating telecoms market, in which the popularity of automation, AI and digital services continues to rise, there is little anyone can do to prevent customers from wanting the latest and greatest in innovation. However, whilst a recent study showed 75% say self service is a convenient way to address their customer service issues, 83% of customers still prefer human interaction. This means that you, as B2B CEM professionals, must continue to deliver simple, yet personalised experiences that the modern customer demands from you, to ensure they stick with your network!
Welcome to the 4th annual CEM in Telecoms European B2B Summit, Europe’s only dedicated forum for the B2B telecoms customer experience community – your best chance to gain the skills and insights needed to take the next step along the path to customer centricity in the B2B space.
Benefit from the knowledge of the Europe’s CEM B2B elite, with over 25+ countries and 50+ operators combined experience in driving revenue growth, digital transformation and eliminating customer pain-points, and return to the office with solutions to the most pressing issues you face right now.
The next phase in your B2B customer experience evolution begins here!

*And we are really excited to confirm this year's summit will feature two co-located events, dedicated to the hottest topics in B2B and B2C respectively, enabling you and your team to maximise your time with the content and case studies which matter to you.Check out the 8th Annual CEM in Telecoms B2C European Summit website here!

2017 Speakers include:

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Why attend Europe’s premier meeting place for CEM in Telecoms community?

  •  Learn how to digitally transform to enable seamless omnichannel experiences                                
  • Discover how to exploit client data and behaviours to understand their needs and move from reactive to predictive CEM
  • Determine how to harness new technologies to deliver a personalised experience through AI, machine learning and automation
  • Establish how to get buy-in across all levels of your organisation whilst ensuring you deliver a leading employee experience along the way 
  • Drive more ROI through delivering an increased level of experience, whilst eliminating client pain-points
  • Study how to leverage insight into the buyer journey to market to the right individuals within your target account
  • Find out how to ensure company and client base mergers have no negative impact on the customer experience
  • Identify how to develop digital and partner services to provide additional value to customers

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Who you will meet at CEM in Telecoms Europe:










Countries Represented

Co-located with

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