Europe's only dedicated B2B Telecoms forum for CEM professionals - Building upon the foundations of customer experience in the European Telecoms industry through transformation, collaboration and innovation.
2017 Speakers include:
Vice President, Automation & Development
Vice President, New Products & Services
Director IoT & CIO, EMEA
Verizon Enterprise Solutions
Director, Customer Experience
Director of E2E Process Design, Governance & Change Management
Director, Customer & Business Insights
Director of Enterprise Service Management
Customer Experience Director
General Manager - Products & Content
Group Marketing Lead, CVM
Head of Quality
Head of Customer Testing Center
Head of Customer Escalation Management Process Section
Head of Digital Service & Social Media
A1 Telekom Austria
Head of Customer Experience and Support Service Design Section
Head of Base Management
CEO and Founder
Telecom Training Corporation
Director & Co-Founder
Chartered Psychologist and Managing Director
Innovation Consultant & Partner
Professional Facilitator, Thought Leader and Author
Founder & CEO
VP Sales, Europe
EMEA Telco & Media Industry Director
Senior Manager, Solutions Consultant
Why attend Europe’s premier meeting place for CEM in Telecoms community?
- Learn how to digitally transform to enable seamless omnichannel experiences
- Discover how to exploit client data and behaviours to understand their needs and move from reactive to predictive CEM
- Determine how to harness new technologies to deliver a personalised experience through AI, machine learning and automation
- Establish how to get buy-in across all levels of your organisation whilst ensuring you deliver a leading employee experience along the way
- Drive more ROI through delivering an increased level of experience, whilst eliminating client pain-points
- Study how to leverage insight into the buyer journey to market to the right individuals within your target account
- Find out how to ensure company and client base mergers have no negative impact on the customer experience
- Identify how to develop digital and partner services to provide additional value to customers
What Others Have to Say
"The CEM event was a great intimate event with interactive panels, a good level of participants from different companies in the Telecoms sector, and lots of networking time to find and connect with the right people"
"Excellent networking opportunity with interesting insights on how other operators address customer experience"
"We had some great discussions with operators and service providers that we hadn’t spoken to before. We also made some great introductions with the global operator base that was represented at the event"
"The event gave us valuable brand awareness and follow-up opportunities with Service Providers across the region"
"The conference circuit gets busier every year; but having invested in a number of telecoms conferences over the years I find Telecoms IQ to be one of the most consistent in terms of creating a compelling agenda and attracting the right level of delegates. For us, as a sponsor, these are critical in our ability to generate a positive ROI."
Who you will meet at CEM in Telecoms Europe: